Bank Of America Sr Service Specialist 

United States, Florida, Jacksonville 

937438729

Job Description:

Main point of contact for providing excellent technical support to our clients and internal business partners via both telephone and email, making sure that queries are resolved in a timely manner with a focus on client satisfaction and with the upmost attention to detail. You will need to utilize your analytical and problem-solving skills, as well as your excellent communication skills in order to ensure that we maintain a strong relationship with our global clients.

Responsibilities:

• Providing technical support to our clients via telephone and email in support of queries relating to a variety of card based systems, managing through to resolution with both internal and 3rd party vendor teams.
• Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery
• Possessing a passion and urgency to serve our clients and operate as a client advocate
• Researching data problems, investigating technical errors and troubleshooting complex queries for clients, all within defined SLA’s.
• Assisting Clients with running and building MI reports and helping to reconcile financial data inconsistencies.
• Being consistently focused on delivering quality responses with customer service and adherence to bank policies and procedures at the front of mind.
• Working independently with strong organizational skills to overcome challenges with requests and ensures our clients’ needs are satisfied
• Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardize client experience

Requirements:

• Commercial card experience
• Client facing experience
• Excellent verbal and written communication skills, comfortable with high degree of direct client interaction
• Logical and analytical approach to tasks
• Positive and willing to learn approach
• Strong problem solving and analytical skills
• Technical aptitude and demonstrated ability
• Previous background in a Technical Helpdesk area along with experience of service desk processes
• Conveying a professional, courteous, and positive attitude when dealing with both clients and internal business partners.
• Ability to effectively manage a multitude of tasks and responsibilities in a time efficient manner
• Being self-motivated and results-orientated.

Other Qualifications:

• Leverage industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process.

1st shift (United States of America)