JPMorgan Technology Support Lead - Customer Authentication Platforms 

United States, New Jersey, Jersey City 

937285013

As a Technology Support Lead in Corporate Sector's Identity and Access Management team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience with Automation and Configuration tools like Ansible, Puppet, Chef
• Experience with scripting languages (e.g., Bash, PowerShell) to automate tasks and manipulate data
• Experience of concepts and principles behind DevOps, SRE, CICD etc.
• Experience with platform skills (Linux, UNIX and Windows)
• Experience with application & middleware support knowledge
• Experience in handling critical application outages in an large scale operations and driving root cause analysis and remediation
• Experience with instrumentation, monitoring, alerting and responding - relative to performance and availability of application, using tools such as AppDynamics, Dynatrace and Splunk, etc.
• Experience with Agile and full software development life cycle disciplines
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Working knowledge of Cloud Engineering and understanding of private cloud principles and exposure to public cloud offerings such as AWS, Azure, Google cloud or similar technology is preferred
• Customer authentication experience preferred