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The Sr. Director of Field Operations – Customer Success is a critical role to deliver our next phase of growth. You will partner with the Chief Customer Officer spanning all areas of Customer operations including planning, forecasting, organizational design, KPI design, segmentation, process design & improvement, operating rhythm, customer journey, etc. This role is responsible for driving operational excellence and ensuring our customers receive the highest level of service. Your focus will be on optimizing the adoption, renewal, and expansion stages of the customer journey and ensure the Customer Success team has a strong “handshake” with Sales, Marketing, and other groups. You will report to the VP, Global Revenue Operations and work closely with the Chief Customer Officer, VP of Customer Success, VP of Renewals, VP of Services, VP of CS Strategy, and other stakeholders across Revenue Operations and the broader ecosystem such as Finance, IT, Legal, and HR.
The salary range for this position is $168k - $240k /year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.
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