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Palo Alto Senior Sales Desk Specialist 
India, Karnataka, Bengaluru 
935712340

Today

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

  • Sits within the Sales Operations Organization to provide expert operational knowledge to Global Theater Sales Operations team members
  • Review and rectify escalated customer satisfaction issues due to sales errors
  • Interface closely with Sales, Legal, Finance, Operations, and Product Management teams to drive operational and process efficiencies
  • Develop and document business requirements for new product launches, including quoting design, testing, and field training
  • Create and maintain required documentation and proactively identify improvement opportunities through sales processes and policies
  • Monitor and enforce CRM and CPQ data integrity in support of the overall sales process
  • Provide sales communication and education on current processes and best practices
  • Answer pre and post sales questions from partners and internal sales teams
  • Research inquiries and assist internal and external customers
  • Actively support continuous process improvements relevant to the sales activities/functions
  • Support the end-of-quarter sales effort by assisting the order desk team and approvals through intern processing

Your Experience

  • B.S. or equivalent degree
  • 5+ Years of experience
  • Excellent written and verbal communication skills
  • Detail oriented, accurate and organized
  • Previous hands-on experience with CRM (Salesforce.com) and ERP (SAP) is preferred
  • Exposure to CPQ is preferred but not required
  • Understanding of the end to end sales process

All your information will be kept confidential according to EEO guidelines.