TailorBrands Customer Experience Associate 

Israel, Tel Aviv District, Tel Aviv-Yafo 

933160651

About the Role:

• Speak with Tailor Brands customers on a daily basis, communicating via channels such as phone calls and (email) support tickets.
• Become an expert in Tailor Brands’ products and stay up-to-date on new features and improvements
• Influence the way we provide training to improve CX product knowledge
• Work to improve the quality of our service by identifying knowledge gaps and problematic flows
• Act as the main point of contact and liaison between clients and the rest of the Tailor Brands team
• Build and maintain strong customer relationships by providing exceptional customer service.
• Empower customers to connect their goals and challenges with the solution in Tailor Brands
• Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
• Take the initiative to provide excellent support to customers via phone and email, to understand their needs and ensure their success with Tailor Brands

Qualifications and Skills:

• English as a mother tongue – proficient in communicating both verbally and written
• Understanding American culture, customer behavior, and expectations
• Tech-savvy and fast adaptor who is eager to learn new technologies
• Ability to multitask and function within a fast-paced working environment
• Strong critical thinking skills, and confidence in taking responsibility and ownership
• Self-motivated and goal-driven, with a passion for delivering exceptional products to customers.
• A team player with a positive attitude, empathy, and high energy

Nice-to-haves:

• Familiarity with Zendesk, Aircall, and automated support/helpdesk systems
• Customer Support Experience
• Additional language proficiency (Spanish, Portuguese, German)

Nice-to-know:

• We are located in Rothschild, Tel Aviv
• Our hybrid model includes four days in the office and one day at home