TailorBrands Customer Experience Ops Associate 

Israel, Tel Aviv District, Tel Aviv-Yafo 

136233725

Responsibilities:

• Be responsible for product fulfillment to ensure timely delivery and customer satisfaction. Process submissions efficiently and accurately, paying careful attention to detail.
• Solve issues that prevent us from fulfilling our obligations to our customers, demonstrating proactive problem-solving skills.
• Monitor submission progress closely, updating and communicating statuses to customers on time.
• Proactively engage with customers, providing timely updates and addressing inquiries to deliver a seamless experience.
• Keep comprehensive records of interactions and important details, ensuring transparency and accountability.
• Build positive relationships with customers, driving satisfaction, and building long-term loyalty.

Requirements:

• Demonstrated precision and attention to detail in manual operations.
• Exceptional written and verbal communication skills, with the ability to communicate complex information clearly and concisely.
• Proficient in navigating online platforms for efficient status tracking and management.
• Proactive problem-solving abilities, capable of multitasking and thinking creatively to resolve issues effectively.
• Empathetic and patient, with the ability to understand and address customer needs with empathy and care.

Nice-to-haves:

• Previous experience in customer support roles, demonstrating a track record of excellence in customer service.
• Familiarity with business formation processes and experience in tracking submission statuses.
• Proficiency in additional languages to enhance communication and better serve our diverse customer base.
• Strong interpersonal skills, with a passion for building connection and fostering positive relationships with customers.