SAP Global Physical Security GPS Platform Services Specialist 

Czechia, Prague, Prague 

932525558

Challenge yourself and develop your skills, based on key responsibilities including coordination of numerous internal service providers, tracking and managing performance of our production security systems, troubleshooting and management of service disruptions to ensure a highly available physical or cloud infrastructure supporting SAP.

A successful candidate will be able to achieve the following duties:

• Maintain internal and cross functional relationships within SAP and GPS and third-party suppliers, assisting with technology deployments, upgrades, testing, and releases.
• Support for the needs of the Prague RSOC and respective Security Operational Teams, from a technology, process, strategy, and data privacy perspective.
• Technical troubleshooting and problem diagnosis, in order to properly route a problem to the appropriate service owner for resolution, while tracking and managing within a strict set of SLAs.
• Contribute within our ongoing Service Management standards and practices for change, release, event, incident, major incident and problem management. These standards along with other process improvements will help GPS provide a highly performing service operation to SAP.
• Able to work after hours and weekends for critical issues (when required).
• Troubleshooting of server or core infrastructure connectivity / triage process / to drive toward high availability; provide insight including RCA (root cause assessment related to process, people or technology) and incident triaging; driving solutions to mitigate future service disruption.
• Flexibility in performing as a ‘special-teams’ player, able to jump into special topics and projects on demand. This may include demonstrating project management skills, ability to define and drive programs and bring clarity around complex topics, and to advise on topics in a fluid manner.

COMPETENCIES AND SKILLS:

• Self-directed and independent thought leader.
• Strong communication skills and willingness to partner with diverse global teams to develop world class physical security systems and networks.
• Server admin/cloud and network admin experience a plus, Windows OS 2016 or greater, Azure, AWS, SAP Converged Cloud.
• Fundamental networking administration and troubleshooting skills.
• Familiarity with ITIL v2 service management methodology, or equivalent expertise working within a structure information technology organization with disciplined skillsets.
• While not required, familiarity with physical security systems including GENETEC, CCURE-9000, Everbridge, Resolver, Dataminr, Logicgate GRC, etc.
• Ability to work alongside a global remote workforce and to self-direct your own work. Ability to manage your time and schedule accordingly and to work to update your leadership and seek input as required.
• Seek to drive design and operational excellence and quality assurance by providing best practices, problem solving, and guidance within their area of responsibility.
• Proficient in the entire Microsoft Office 365 suite including SharePoint, Word, Excel and PowerPoint for use in managing and reporting on all projects.
• Strong organizational skills required.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS:

• 5-8 years’ experience in the technology field, with at least 3 years’ experience in enterprise systems or networking design and implementation experience.
• Familiarity with SAP landscape and product offerings.
• Preferred administration training or certifications with Microsoft Azure Cloud Solutions, AWS, GCP, or SAP Converged Cloud offerings
• Background or general familiarity with Physical Security Systems (Video Surveillance and Access Control Systems)
• Genetec, cCure 9000 experience a plus
• SIEM / PIEM experience, ITIL or ITSM related training or certifications are a must.
• Project management trained or certified.
• Ability to pass background verification.
• English language required; working proficiency in secondary or tertiary languages desirable.

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