Skai Expert Services Manager 

United States, California, San Francisco 

931399250

Expert Services Manageris a dynamic thought leader tasked with providing world-class services and strategic consultation toKenshoo Skaiclients. Strategic planning, day to day enablement and client account management and optimization of Retail Media Advertising campaigns will be the primary responsibilities of this role. The Expert Services Manager is ultimately responsible for all facets of assigned account program performance and client satisfaction on theKenshoo SkaiRetail Media management platform. Working with a Director of Retail Media Expert Services, this person will execute and lead services that ensure high growth for our industry leading clients.

Duties and Responsibilities:

● Uphold the team mission to bring about client success within Retail Media marketing and management

● Oversee execution and optimization of campaigns to exceed the clients’ goals, including hands-on keyboards management

● Act as a consultant and advisor to clients regarding media planning and best practices

● Communicate the success and performance of assigned accounts, both internally and externally

● Pursue solutions for managed clients beyond the tools and templates available as needed

● Partner with the product, sales, and client success teams to drive platform innovation and capture market opportunity

Requirements:

● Passion, curiosity & a drive to finding efficiencies & opportunities for growth

● Desire to deliver best-in-class service

● Ability to work both independently and as part of a team

● Strong interpersonal communication skills, both in writing and verbally

● Proven track-record of problem-solving

Position Requirements:

● Undergraduate degree

● 2 years experience with hands-on paid ecommerce media campaign implementation, optimization, and management. Preferred experience with Amazon. Amazon DSP, Walmart, Instacart, Citrus, or Criteo experience a bonus.

● 3+ years client-facing or customer service experience

● Data analysis, Microsoft Excel skills

● Experience with programmatic retail display is an added bonus

● Experience collaborating with a global team both locally and virtually is preferred

● Energized by solving problems and finding opportunities to make a client successful

The salary range for this position is $80,000-95,000. The actual salary amount will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation, full details will be provided during the recruitment process.

AtKenshoo Skai™™ we have comprehensive medical coverage, employer match retirement savings and generous paid time off. More importantly, we offer the things that makeKenshoo Skai™™ a great place to develop your potential, both professionally and personally. In addition, you will also receive:

• Dental and vision coverage
• Employee share options program
• Generous paid family leave policy
• Flexible hybrid working model
• Life insurance and short/long term disability
• Professional growth stipend
• Diversity and inclusion programs
• Office commuting benefits
• ClassPass Membership
• Volunteering and community opportunities
• Employee Assistance Program
• Company sponsored employee social events
• Office lunches and fully stocked kitchen