Ford ITSM Process Analyst 

India, Tamil Nadu, Chennai 

930010668

This role is responsible for analyzing and optimizing IT Service Management (ITSM) processes—including Incident, Major Incident, Problem —within the ServiceNow platform.

The Analyst will triage user-reported issues, collaborate with ITSM Process Owners and Champions to refine workflows, document business and functional requirements, and validate technical solutions. By bridging the gap between process stakeholders and technical teams, this position ensures that ServiceNow enhancements improve efficiency, process quality, and user experience.