Verint ITSM Lead 

India, Karnataka, Bengaluru 

601061650

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at .

Overview of Job Function:

We are seeking a forward-thinking Hands-on ITSM Lead to design and implement fully autonomous ITSM solutions that empower our staff to focus on high-value strategic initiatives. This individual contributor role is pivotal in transforming IT service delivery into a seamless, self-sustaining ecosystem, with a relentless focus on delivering exceptional experiences for both internal and external users. The ideal candidate will have a proven ability to modernize ITSM practices with a customer-obsessed mindset, leveraging platforms like ServiceNow to maximize impact.