IBM System Services Representative 

Canada, Quebec, Montreal 

929342517

The position requires a comprehensive knowledge of electronics, good mechanical aptitude, and the ability to properly use tools and test equipment. Both written and spoken communication skills are a position requirement, as is the ability to follow written or spoken directions and to provide information to others in a clear and concise manner.
Has a basic understanding of and is able to articulate IBM’s technical support delivery methodology, particularly as it relates to base and enhanced support.
Assumes additional responsibilities as assigned.
Must speak French & English

Required Technical and Professional Expertise

• Must be fully bilingual (French and English).
• Strong communication and teamwork skills.
• Problem-solving ability Energy, enthusiasm, initiative, positive attitude and leadership
• College diploma
• Driver’s permit and car
• Able to identify and diagnose hardware and software problems
• Able to work / read wiring and logic diagrams
• Mechanical skills, unit assembly rebuilding / refurbishing
• Manually dexterity, can work with gears systems, power supplies
• Excellent communication skills
• Customer service focus
• Capacity for teamwork, communication and proven organization skills

Preferred Technical and Professional Expertise

• 3 years of experience in these segments: Lenovo servers and PC certifications , Lexmarks printers certification, .
• A + Certification an asset
• Capacity for teamwork, communication and proven organization skills.
• Microsoft suite intermediate.
• Training or experience with microcomputers, servers and printers an asset.
• Work outside regular business hours (evenings and weekends.
• Ability to lift weights up to 50 lbs and have good overall physical mobility.
• Cloud, Security, Mobility.
• Demonstrate a focus on IBM revenue/profit growth.
• Maintain and grow skills required for support of clients and of career goals.