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IBM System Services Representative 
Canada, Quebec, Montreal 
929342517

31.07.2024

Your Role and Responsibilities

The position requires a comprehensive knowledge of electronics, good mechanical aptitude, and the ability to properly use tools and test equipment. Both written and spoken communication skills are a position requirement, as is the ability to follow written or spoken directions and to provide information to others in a clear and concise manner.
Has a basic understanding of and is able to articulate IBM’s technical support delivery methodology, particularly as it relates to base and enhanced support.
Assumes additional responsibilities as assigned.
Must speak French & English

Required Technical and Professional Expertise

  • Must be fully bilingual (French and English).
  • Strong communication and teamwork skills.
  • Problem-solving ability Energy, enthusiasm, initiative, positive attitude and leadership
  • College diploma
  • Driver’s permit and car
  • Able to identify and diagnose hardware and software problems
  • Able to work / read wiring and logic diagrams
  • Mechanical skills, unit assembly rebuilding / refurbishing
  • Manually dexterity, can work with gears systems, power supplies
  • Excellent communication skills
  • Customer service focus
  • Capacity for teamwork, communication and proven organization skills


Preferred Technical and Professional Expertise

  • 3 years of experience in these segments: Lenovo servers and PC certifications , Lexmarks printers certification, .
  • A + Certification an asset
  • Capacity for teamwork, communication and proven organization skills.
  • Microsoft suite intermediate.
  • Training or experience with microcomputers, servers and printers an asset.
  • Work outside regular business hours (evenings and weekends.
  • Ability to lift weights up to 50 lbs and have good overall physical mobility.
  • Cloud, Security, Mobility.
  • Demonstrate a focus on IBM revenue/profit growth.
  • Maintain and grow skills required for support of clients and of career goals.