Capital One Senior Risk Associate - Process Transformation United States, Virginia, Richmond 928522621
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Responsibilities and Duties:
Creating and maintaining documentation of updated processes, work flow diagrams, procedures, and work instructions to drive process standardization and improve efficiency
Using data and stakeholder input to identify specific areas where process changes can lead to increased efficiency, reduced costs, or improved customer satisfaction
Evaluating existing workflows, systems, and procedures to pinpoint inefficiencies, bottlenecks, and areas for improvement and standardization
Working with cross-functional teams to gather requirements, develop solutions, and ensure alignment with business goals
Facilitating change by communicating proposed improvements, obtaining buy-in from stakeholders, and providing training and support
Executing critical risk management activities across the domestic card business, both independently and via the vertical risk teams
Managing time-bound deliverables including coordinating, influencing and negotiating priorities with teams to ensure goals are met; escalating when appropriate
Managing time-bound deliverables including coordinating, influencing and negotiating priorities with teams to ensure goals are met; escalating when appropriate
Collecting data and information, and using analytics and reporting to develop risk transparency to senior leadership and executives across the division
Creating communications, job aids and project plans to in support of project management team
Here’s what we’re looking for in an ideal teammate:
You are a learner who seeks to understand a business area, its processes, risks and control environment
You challenge the status quo but move quickly to pragmatic solutions
You create energy and an environment that fosters trust, collaboration, and belonging.
You possess a relentless focus on quality and timeliness
You adapt to change and are intellectually curious. You like to ask questions, and test assumptions
You have the capacity to deliver high quality work and effectively prioritize within a dynamic environment
You have experience partnering with a cross-functional set of partners and influencing across an organization
You develop influential relationships based upon shared risk objectives.
You do the right thing and lead by example
You have conceptual knowledge of technology and/or cloud
You have strong oral and written communication, presentation, and influencing skills with a high level of attention to detail
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 1 year of experience in Risk, Project, or Business Process Improvement
At least 1 year experience documenting process work flows and documentation of procedures
Preferred Qualifications:
Bachelor’s Degree
2+ years of Project Management experience leading cross-functional projects and programs
2+ years of experience in Risk, Project or Process Management
2+ years of experience in Presentation or Communication
2+ years being a Subject matter expert in designated Risk Methodologies and corporate risk practices
1+ years of experience in Change Management
1+ years of Compliance experience
1+ years of experience in Control Testing or Internal Audit
1+ years of experience working with audits or exams
Certified Risk Management Assurance (CRMA) or Certified Regulatory Compliance Manager (CRCM)
Lean, Agile, Six Sigma, Business Process Management, or Project management certification
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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