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Nova Field Service Engineer Taiwan, Taiwan Province, Hsinchu 928484157
13.08.2024
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Responsibilities
- Implement, analyze, diagnose, evaluate and troubleshoot technical equipment problems, and support company systems in the field.
- Collaborate closely with users, and to maintain, support, and guide proper training.
- Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
- Maintain company’s parts inventory under the position’s control.
- Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
- Support in new equipment integration, “add-ons,” and upgrades.
- Provide feedback to the headquarters based on experience gained with customers.
Requirements
- Bachelor or master’s degree in Mechanical Engineering or relative field.
- 2+ years hands-on experience in hardware/software integrated testing and troubleshooting of highly sophisticated semiconductor wafer metrology systems are preferred.
- Well Knowledge of Semiconductor will be a plus.
- Vacuum chamber system experience will be a plus.
- Able accept work shift and oversea support if needed.
- Proficient in English, good written and verbal communications skills.
That special something you bring in
- Good communication skills, team player, service oriented.
- Aggressive, able to work under high pressure.
- Good customer service skills, interpersonally skills.
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