SAP Head Customer Services & Delivery CS 

Mexico, Mexico City 

92790275

What you will do: Key Responsibilities:

Leadership:

• Understand and communicate the SAP strategy effectively, fostering a clear vision for the future within your region and among customers.
• Align CS&D strategy with Regional CS&D objectives and promote adoption across all segments.
• Represent SAP and CS&D in internal and external events, partner engagements, and customer interactions.
• Demonstrate strong leadership at both strategic and tactical levels, with a keen understanding of the SAP market and competition.

Delivery Excellence and Management:

• Drive executional excellence, consistently achieving results and exceeding targets.
• Champion transparency in overseeing engagements from bid to completion, collaborating closely with various stakeholders.
• Monitor revenue, margin, and contribution closely, taking corrective action as needed to meet commitments.
• Evaluate complex situations accurately, identifying viable solutions that align with SAP objectives.

Operational Excellence:

• Ensure transparency and predictability in business operations while upholding the highest standards of integrity and compliance.
• Track and realize financial targets and other key performance indicators (KPIs) at each level of the P&L within the Market Unit.
• Effectively manage workforce resources, including supply, demand, and forecast management.

Sales and Business Development:

• Develop a clear Go-to-Market strategy in collaboration with the office of the COO and Customer Success teams.
• Identify and capitalize on business growth opportunities within Market Units, deploying solutions aligned with customer needs.
• Collaborate with Service Portfolio Management to drive success with new service offerings and delivery models.

Team Management, Coaching & Mentoring:

• Execute the people agenda aligned with SAP strategy and CS&D priorities, setting clear team goals linked to Market Unit objectives.
• Monitor team performance, recognizing high performance and rewarding accomplishments.
• Serve as a mentor and advisor to leaders within the Market Unit, providing guidance on corporate politics, client relations, and delivery excellence.

What You Bring: Experience & Language Requirements:

• Strong strategic thinking and decision-making skills.
• Profound understanding of Digital Transformation and its impact on customer business, particularly within the SAP ecosystem.
• Exceptional communication and networking skills, with the ability to interact effectively with high-level executives.
• Experience managing geographically and culturally diverse teams.
• Flexibility, integrity, and confidentiality in all aspects of work.
• Proficiency in English, both verbal and written.
• Ability to simplify complex situations and drive action effectively.
• Strong stakeholder management and influencing skills, with a focus on Customer Success.
• Proven experience leading cross-functional teams and managing sizable P&Ls.
• Familiarity with SAP solutions and industry-specific business processes.
• Bachelor’s degree or equivalent work experience, MBA highly desirable.

EOE AA M/F/Vet/Disability:

Requisition ID: 393093 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 60% | Career Status: Executive | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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