Expoint - all jobs in one place

מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר

Limitless High-tech career opportunities - Expoint

SAP Head Customer Services & Delivery CS 
Mexico, Mexico City 
92790275

15.07.2024

What you will do: Key Responsibilities:

Leadership:

  • Understand and communicate the SAP strategy effectively, fostering a clear vision for the future within your region and among customers.
  • Align CS&D strategy with Regional CS&D objectives and promote adoption across all segments.
  • Represent SAP and CS&D in internal and external events, partner engagements, and customer interactions.
  • Demonstrate strong leadership at both strategic and tactical levels, with a keen understanding of the SAP market and competition.

Delivery Excellence and Management:

  • Drive executional excellence, consistently achieving results and exceeding targets.
  • Champion transparency in overseeing engagements from bid to completion, collaborating closely with various stakeholders.
  • Monitor revenue, margin, and contribution closely, taking corrective action as needed to meet commitments.
  • Evaluate complex situations accurately, identifying viable solutions that align with SAP objectives.

Operational Excellence:

  • Ensure transparency and predictability in business operations while upholding the highest standards of integrity and compliance.
  • Track and realize financial targets and other key performance indicators (KPIs) at each level of the P&L within the Market Unit.
  • Effectively manage workforce resources, including supply, demand, and forecast management.

Sales and Business Development:

  • Develop a clear Go-to-Market strategy in collaboration with the office of the COO and Customer Success teams.
  • Identify and capitalize on business growth opportunities within Market Units, deploying solutions aligned with customer needs.
  • Collaborate with Service Portfolio Management to drive success with new service offerings and delivery models.

Team Management, Coaching & Mentoring:

  • Execute the people agenda aligned with SAP strategy and CS&D priorities, setting clear team goals linked to Market Unit objectives.
  • Monitor team performance, recognizing high performance and rewarding accomplishments.
  • Serve as a mentor and advisor to leaders within the Market Unit, providing guidance on corporate politics, client relations, and delivery excellence.

What You Bring: Experience & Language Requirements:

  • Strong strategic thinking and decision-making skills.
  • Profound understanding of Digital Transformation and its impact on customer business, particularly within the SAP ecosystem.
  • Exceptional communication and networking skills, with the ability to interact effectively with high-level executives.
  • Experience managing geographically and culturally diverse teams.
  • Flexibility, integrity, and confidentiality in all aspects of work.
  • Proficiency in English, both verbal and written.
  • Ability to simplify complex situations and drive action effectively.
  • Strong stakeholder management and influencing skills, with a focus on Customer Success.
  • Proven experience leading cross-functional teams and managing sizable P&Ls.
  • Familiarity with SAP solutions and industry-specific business processes.
  • Bachelor’s degree or equivalent work experience, MBA highly desirable.

EOE AA M/F/Vet/Disability:

Requisition ID: 393093 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 60% | Career Status: Executive | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.


Job Segment:ERP, SAP, Consulting, Cloud, MBA, Technology, Management