What you will do: Key Responsibilities:
Leadership:
- Understand and communicate the SAP strategy effectively, fostering a clear vision for the future within your region and among customers.
- Align CS&D strategy with Regional CS&D objectives and promote adoption across all segments.
- Represent SAP and CS&D in internal and external events, partner engagements, and customer interactions.
- Demonstrate strong leadership at both strategic and tactical levels, with a keen understanding of the SAP market and competition.
Delivery Excellence and Management:
- Drive executional excellence, consistently achieving results and exceeding targets.
- Champion transparency in overseeing engagements from bid to completion, collaborating closely with various stakeholders.
- Monitor revenue, margin, and contribution closely, taking corrective action as needed to meet commitments.
- Evaluate complex situations accurately, identifying viable solutions that align with SAP objectives.
Operational Excellence:
- Ensure transparency and predictability in business operations while upholding the highest standards of integrity and compliance.
- Track and realize financial targets and other key performance indicators (KPIs) at each level of the P&L within the Market Unit.
- Effectively manage workforce resources, including supply, demand, and forecast management.
Sales and Business Development:
- Develop a clear Go-to-Market strategy in collaboration with the office of the COO and Customer Success teams.
- Identify and capitalize on business growth opportunities within Market Units, deploying solutions aligned with customer needs.
- Collaborate with Service Portfolio Management to drive success with new service offerings and delivery models.
Team Management, Coaching & Mentoring:
- Execute the people agenda aligned with SAP strategy and CS&D priorities, setting clear team goals linked to Market Unit objectives.
- Monitor team performance, recognizing high performance and rewarding accomplishments.
- Serve as a mentor and advisor to leaders within the Market Unit, providing guidance on corporate politics, client relations, and delivery excellence.
What You Bring: Experience & Language Requirements:
- Strong strategic thinking and decision-making skills.
- Profound understanding of Digital Transformation and its impact on customer business, particularly within the SAP ecosystem.
- Exceptional communication and networking skills, with the ability to interact effectively with high-level executives.
- Experience managing geographically and culturally diverse teams.
- Flexibility, integrity, and confidentiality in all aspects of work.
- Proficiency in English, both verbal and written.
- Ability to simplify complex situations and drive action effectively.
- Strong stakeholder management and influencing skills, with a focus on Customer Success.
- Proven experience leading cross-functional teams and managing sizable P&Ls.
- Familiarity with SAP solutions and industry-specific business processes.
- Bachelor’s degree or equivalent work experience, MBA highly desirable.
EOE AA M/F/Vet/Disability:
Requisition ID: 393093 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 60% | Career Status: Executive | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Job Segment:ERP, SAP, Consulting, Cloud, MBA, Technology, Management