Citi Group Vice President Info Sec Tech Lead Analyst - C13 

Luxembourg 

925188250

Overview of the Organization:

Job Description

In support of Identity and Access Management within Cyber Security Services, the technician is responsible for managing High availability, complex, and fault tolerant Security services globally through prevention, monitoring, and response to security events. The role requires interaction and collaborative efforts with highly skilled Engineers, strategic suppliers, program managers, businesses, and senior management with the overall objective to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

Overview of the Role:

Candidate will manage the day-to-day operational support and maintenance of security software and related systems, consisting of but not limited to alert monitoring and response, remediation of defects, implementation of performance enhancements, root cause analysis/resolution, continuity of business and risk management on the systems in collaboration with multiple teams in to meet safety and soundness requirements.

Responsibilites:

• Support business and work with System administrators, developers, and analysts with troubleshooting issues.
• Perform change management and incident management utilizing documented procedures through ServiceNow or similar change management tools
• Support service recovery procedures
• Participate in Problem Management processes to identify solutions for recurring problems.
• Document problem resolutions and publish knowledgebase.
• Function as a Subject Matter Expert working with vendor support, System Administrators/Architects on a regular basis to track issues to closure
• Support maintenance and migrations on the Authentication Infrastructure
• Identify opportunities to automate and standardize information security controls and for the supported groups
• Reduce risk by analyzing the root cause of issues, their impact, and required corrective actions

Qualifications

• 5+ years' experience in cybersecurity providing production support around Multifactor Authentication (MFA) and related components
• Proficiency in Linux-based environments (RHEL) including terminal commands, Unix shell scripting, critical production server support, application upgrades and project lifecycle/ SDLC processes
• Experience with MFA systems using Voice, Mobile Soft Tokens and SMS
• Experience supporting REST and SOAP API web services calls with Middleware Products like IBM/Apache HTTP Server and Application Servers IBM WASND/Tomcat Servers
• Experience with Mobile Biometrics is a big plus
• Good knowledge on Mobile development Platforms (IOS, Android) is a plus
• Familiarity with IT Service Management (ITSM) processes based on the ITIL framework

Education

• Bachelor’s degree/University degree or equivalent experience
• This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

For example, shifts can be:

Tues - Sat (11:00am-8:00pm EST)

Sun - Thurs (10:00am-8:00pm EST)

Mon - Fri (11:00am-8:00pm EST)

Anticipated Posting Close Date: