3M Product Application Support Representative 

United States, Minnesota 

924880614

The Impact You’ll Make in this Role

As a Product Application Support Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

Primary Responsibilities include but are not limited to the following:

• Communicates clearly and professionally via telephone, live chat and/or written correspondence with both external customers and internal 3M areas
• Educates and informs external customers on product information, application and recommendation
• Manages requests for technical documentation and specification
• SME within designated division(s), and will have in-depth knowledge of products, application, resources and contacts
• Handles routine and non-routine inquires/issues regarding product complaints/quality, return processing and crisis management/alleged injury
• Accurately documents customer interactions using applicable CRM systems
• Will triage incoming communication to appropriate area/division when needed
• Ensures quick response times to both routine and non-routine inquires and issues
• Understands company, division and product policies and regulations and can investigate issues researching within internal systems, and using internal department contacts to find resolution
• Must be dependable and able to multi-task, prioritize and manage time effectively

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start)ANDtwo (2) yearsofexperience engaging, servicing or selling to customers, clients, and/or a direct experience in a Customer Services role in a private, public or government environment

• High school diploma/ GED (completed and verified prior to start)ANDsix (6) years ofexperience engaging, servicing or selling to customers, clients, and/or a direct experience in a Customer Services role in a private, public or government environment

Additional qualifications that could help you succeed even further in this role include:

• Knowledge of SalesForce CRM
• Knowledge within 3M EMD - Electrical Markets Division
• Possesses exceptional customer service competencies
• Enjoys helping and interaction with other people in a friendly, courteous manner and gives continuous attention to customer satisfaction
• Ability to work in high-volume, rapidly changing environment
• Clear and conceptual thinking ability; excellent judgement of discretion
• Previous 3M experience/knowledge with in our systems, processes and businesses
• Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems.
• Ability to work in a team environment and willing to collaborate and compromise, including team leadership.
• Strong Active Listening skills.
• Ability to follow through with commitments and show concern for the needs of others.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products, 3M Customer Service systems is a plus.
• Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks.
• Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

• (Job Duties allow for some remote work but require travel to Local 3M site)

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.