Nvidia GenAI ITSM Tech Lead 

United States, California 

924271127

What you will be doing:

• Design, develop, test, and deploy generative AI solutions for ITSM using innovative frameworks and tools, such as GPT-4, Mixtral, Transformers, PyTorch, TensorFlow, etc.

• Data Analysis: Apply statistical techniques and machine learning algorithms to analyze large datasets and extract meaningful patterns, trends, and insights.

• Design and implement automated processes for data collection, cleaning, and analysis, ensuring efficiency and accuracy in decision-making.

• Research and evaluate the latest trends and advances in generative AI and ITSM and propose new ideas and features to improve customer experience.

• Create visually compelling data visualizations and reports to communicate insights and findings to our customers.

• Ensure the quality, performance, security, and scalability of the ITSM solutions, and follow the best practices and standards of software engineering.

• Lead the implementation of ITSM solutions for the program (collaborating with development team), including configuring and customizing software applications, defining service catalogs, developing automation workflows, and integrating systems.

• Apply AI and ML techniques to improve the application functionality and usability, such as natural language processing, deep learning, or chatbots.

What we need to see:

• Bachelor's degree or higher in Computer Science, Engineering, or related field (or equivalent experience).

• 12+ years of experience in software development, architecture, data science, AI/ML.

• Proficiency in programming languages like Java, Python, SQL, Go, Rust and Scala, Open Source RDBMS and NoSQL databases, Container Orchestration services including Nomad and Kubernetes

• Proficient in Python, TensorFlow, PyTorch, or other AI frameworks and libraries.

• End-to-End Project Management: Lead all aspects of the entire lifecycle of data science projects, from conceptualization to implementation, ensuring timely delivery and meeting project objectives.

• Experience with ServiceNow ITSM, ITOM, CMDB, and Discovery modules, Mid server configurations, as well as platform capabilities including workflows, business rules, client scripts, script includes, UI policies, and data imports.

• Experience with web technologies such as HTML, JavaScript, Jelly, JSON, CSS, AngularJS, jQuery

Ways to stand out from the crowd:

• Deep background and understanding of Machine Learning: developing, training, and applying machine learning models across large operational datasets.

• Experience with pre-training & fine-tuning LLM models and working on ML frameworks such as SKLearn, XGBoost, PyTorch, Tensorflow.

• Hands-on experience with developing and deploying Service Now's Performance analytics, Predictive Intelligence, Now Assist, NLU, NLQ, Automation Discovery and Virtual Agent features

• Experience with using LLMs and RAG to provide knowledge, root cause analysis to assist SREs resolving incidents and tickets.

• Proven experience in a technical leadership role leading project teams and setting technical direction with a passion for creating innovative solutions for ITSM and ITOM using AI and ML.