- Process: Define and manage the end-to-end process for suggested process and functional enhancements from user feedback capture, through prioritization through requirements definition to technical delivery. - Delivery: Work with cross-functional and technical teams globally to collaborate on delivery of prioritized backlog to defined schedules while providing executive status with consistency. Ensure clarity of business requirements for prioritized enhancements with confirmation of cross-functional teams to support requirements.- Results: Define and implement backlog management metrics to enable informed decision making, identify trends, and track progress to targeted results. Provide transparency to any challenges and risks encountered with a focus of continuous backlog process improvement.- Communication: Create and drive communication plans to provide complete transparency to backlog planning and delivery for global stakeholders.