NICE Senior Specialist Automation Engineer Contact Center domain 

India, Maharashtra, Pune 

923431199

Automation Engineer (QA)to lead and oversee the quality assurance efforts for our software projects. This role involves ensuring the delivery of robust, scalable, and high-performing software by combining functionalin QA methodologies, performance testing, automation frameworks, and cloud-based environments, including AWS.

• Leadership and Decision Making: Proven experience with leadership and critical decision making in a fast-paced environment.
  Problem-Solving: Strong analytical and problem-solving skills.Adaptability: Ability to work in a fast-paced, dynamic environment.
  Functional QA and domain expertise.
  Proficiency in performance testing tools like JMeter or Gatling.Strong experience with automation testing frameworks like Playwright and Selenium.
  Hands-on experience with Chaos Engineering using tools like Gremlin.
  Understanding of containerized environments (e.g., Docker, Kubernetes).
  Familiarity with AWS services and related cloud technologies.
  Experience with CI/CD pipelines and integrating QA tools.
  Knowledge of API testing tools like Postman or REST Assured.
  Exposure to Agile and DevOps methodologies.

Lead and mentor a team of QA engineers, fostering a culture of quality and accountability.
• Define QA strategies, processes, and best practices to ensure robust testing standards.
• Collaborate with development team, product, and DevOps teams to ensure seamless integration of testing processes.
• Oversee and execute functional testing to validate the application's functionality and user workflows.
• Provide domain expertise to ensure accurate and context-aware testing for enterprise applications.
• Plan QA roadmap and provide accurate estimations for QA life cycle.
• Be ready to take up new challenges and learn new skills.
• Effectively communicate progress and challenges to the stakeholders.

You will have an advantage if you also have:

• Experience with Contact Center as a Service or Platform as a Service type of products.
  Exposure to services such as AWS DynamoDB, ECR, ECS
  Familiarity with backend integration testing with REST and gRPC based communicatio

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