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NICE Contact Centre Domain Expert 
India, Maharashtra, Pune 
54426929

25.06.2024

How will you make an impact?

  • Develop, enhance, and maintain contact center applications with an emphasis on routing functionality.
  • Design, implement, and optimize routing algorithms to ensure efficient and effective call flows.
  • Perform system analysis, troubleshooting, and debugging to identify and resolve routing-related issues.
  • Conduct regular performance monitoring and optimization of routing strategies to ensure optimal customer experiences.
  • Maintain documentation, including technical specifications, system designs, and user manuals.
  • Stay up-to-date with industry trends and emerging technologies in contact center routing and Java development, and apply them to enhance our systems.
  • Participate in code reviews and provide constructive feedback to ensure high-quality code standards.
  • Deliver high quality, sustainable, maintainable code
  • Participate in reviewing design and code (pull requests) for other team members – again with a secure code focus
  • Work as a member of an agile team responsible for product development and delivery
  • Adhere to agile development principles while following and improving all aspects of the scrum process
  • Follow established department procedures, policies, and processes.
  • Adheres to the company Code of Ethics and CXone policies and procedures.
  • Excellent English and experience in working in international teams are required.

Have you got what it takes?

  • BS or MS in Computer Science or related degree
  • 12+ years’ experience in software development
  • Strong knowledge of Java, Scala, Akka & more.
  • Strong knowledge of working and developing Microservices.
  • Experience with AWS Could on any technology (preferred are Kafka, EKS, Kubernetes)
  • Some knowledge of .net or C# experience is preferred.
  • Extensive experience refactoring code and developing solutions with a minimum risk of regression
  • Experience with Continuous Integration workflow and tooling (i.e. JIRA, Bamboo, Bitbucket)

Tech Manager
Individual Contributor