NICE Contact Centre Domain Expert 

India, Maharashtra, Pune 

54426929

How will you make an impact?

• Develop, enhance, and maintain contact center applications with an emphasis on routing functionality.
• Design, implement, and optimize routing algorithms to ensure efficient and effective call flows.
• Perform system analysis, troubleshooting, and debugging to identify and resolve routing-related issues.
• Conduct regular performance monitoring and optimization of routing strategies to ensure optimal customer experiences.
• Maintain documentation, including technical specifications, system designs, and user manuals.
• Stay up-to-date with industry trends and emerging technologies in contact center routing and Java development, and apply them to enhance our systems.
• Participate in code reviews and provide constructive feedback to ensure high-quality code standards.
• Deliver high quality, sustainable, maintainable code
• Participate in reviewing design and code (pull requests) for other team members – again with a secure code focus
• Work as a member of an agile team responsible for product development and delivery
• Adhere to agile development principles while following and improving all aspects of the scrum process
• Follow established department procedures, policies, and processes.
• Adheres to the company Code of Ethics and CXone policies and procedures.
• Excellent English and experience in working in international teams are required.

Have you got what it takes?

• BS or MS in Computer Science or related degree
• 12+ years’ experience in software development
• Strong knowledge of Java, Scala, Akka & more.
• Strong knowledge of working and developing Microservices.
• Experience with AWS Could on any technology (preferred are Kafka, EKS, Kubernetes)
• Some knowledge of .net or C# experience is preferred.
• Extensive experience refactoring code and developing solutions with a minimum risk of regression
• Experience with Continuous Integration workflow and tooling (i.e. JIRA, Bamboo, Bitbucket)

Tech Manager
Individual Contributor