Nike Global Process Delivery Analyst II 

United States, Oregon, Beaverton 

922695598

WHO YOU’LL WORK WITH

In addition, the Global Process Delivery (GPD) Professional II role is a deep employee lifecycle data expert and understands up and downstream system impacts and data dependencies. For the Global Process Delivery Professional II role, we are looking for a candidate with the following requirements.

• Bachelor’s degree in the relevant or a related field, or combination of education and experience equivalent.
• 2+ years of experience in benefits, leaves and accommodations, data management, or relative.
• Understands and communicates fairly complex information specific to the position. Creates standard work products which are reviewed by colleagues. Supports the achievement of goals independently while simultaneously contributing to team performance.
• Initiates analysis and investigation to solve differing but related problems.

WHAT YOU’LL WORK ON

Other responsibilities include:

• Administer and support the day-to-day operations of strategic leaves and accommodations programs for one or more countries in the region.
• Responsible for the vendor management of collaborative or occasional vendors. Assist with management of complex strategic vendors.
• Develop and implement process improvements to enhance efficiency, accuracy, and overall service delivery.
• Support employees’ queries by applying functional knowledge and relevant experience and using an empathetic, customer-service mindset.
• Monitor effectiveness of existing policies, guidelines, and processes; provide insights/trend analysis and recommendations for solutions.
• Monitor vendor effectiveness and actively manage partners to maintain high satisfaction for Nike and employees.
• Ensure compliance with relevant benefits laws, regulations, and company policies across the region.
• Identify operational issues and drive resolution using data analysis and critical thinking.