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Apple Manager Apple Store Online BPR APAC 
Singapore 
922362043

06.06.2024
Key Qualifications
  • 8+ years experience in leading process / project implementations, with at least 3-5 years of management experience, or direct leadership experience in an internal role.
  • Detailed expertise related to business process re-engineering best practices and project management methodologies (i.e. Agile and Waterfall), as well as change management and organizational readiness tools and methodologies.
  • A track record of leading project delivery for a large, multi-functional project portfolio
  • Deep strategic and technical knowledge in Contact Center technologies including but not limited to NLP, RPA, IVR, Live Video streaming, Screen-sharing, Data solutions and Staffing tools.
  • Strong critical thinking, with outstanding analytical, influencing, and interpersonal skills.
  • The ability to achieve results in an ambiguous environment
  • Superb communication and presentation across the organization
  • Collaborative, flexible, open working style and an ability to establish trust and credibility quickly
  • Outstanding partner management experience at the most senior levels, superior influencing and collaboration skills
  • Drive strategic discussions and convert strategy to action
  • Technical skill required to effectively discuss and strategize with Information Technology leads
  • Ability to drive Capital Planning conversations including investment trade-offs, technical debt and prioritisation
  • Interpersonal communication skills with expertise distilling complicated technical topics to a broader audience
  • Deep expertise of Apple's Digital Commerce ecosystem and the Retail Contact Center technologies and processes (preferred)
  • Certified Scrum Master required, SAFe Certification (preferred)
Education & Experience
Bachelors Degree or equivalent experience. Masters Degree (preferred)