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Apple Manager Apple Store Online BPR APAC Singapore 922362043
06.06.2024
Key Qualifications
- 8+ years experience in leading process / project implementations, with at least 3-5 years of management experience, or direct leadership experience in an internal role.
- Detailed expertise related to business process re-engineering best practices and project management methodologies (i.e. Agile and Waterfall), as well as change management and organizational readiness tools and methodologies.
- A track record of leading project delivery for a large, multi-functional project portfolio
- Deep strategic and technical knowledge in Contact Center technologies including but not limited to NLP, RPA, IVR, Live Video streaming, Screen-sharing, Data solutions and Staffing tools.
- Strong critical thinking, with outstanding analytical, influencing, and interpersonal skills.
- The ability to achieve results in an ambiguous environment
- Superb communication and presentation across the organization
- Collaborative, flexible, open working style and an ability to establish trust and credibility quickly
- Outstanding partner management experience at the most senior levels, superior influencing and collaboration skills
- Drive strategic discussions and convert strategy to action
- Technical skill required to effectively discuss and strategize with Information Technology leads
- Ability to drive Capital Planning conversations including investment trade-offs, technical debt and prioritisation
- Interpersonal communication skills with expertise distilling complicated technical topics to a broader audience
- Deep expertise of Apple's Digital Commerce ecosystem and the Retail Contact Center technologies and processes (preferred)
- Certified Scrum Master required, SAFe Certification (preferred)
Education & Experience
Bachelors Degree or equivalent experience. Masters Degree (preferred)
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