8+ years experience in leading process / project implementations, with at least 3-5 years of management experience, or direct leadership experience in an internal role.
Detailed expertise related to business process re-engineering best practices and project management methodologies (i.e. Agile and Waterfall), as well as change management and organizational readiness tools and methodologies.
A track record of leading project delivery for a large, multi-functional project portfolio
Deep strategic and technical knowledge in Contact Center technologies including but not limited to NLP, RPA, IVR, Live Video streaming, Screen-sharing, Data solutions and Staffing tools.
Strong critical thinking, with outstanding analytical, influencing, and interpersonal skills.
The ability to achieve results in an ambiguous environment
Superb communication and presentation across the organization
Collaborative, flexible, open working style and an ability to establish trust and credibility quickly
Outstanding partner management experience at the most senior levels, superior influencing and collaboration skills
Drive strategic discussions and convert strategy to action
Technical skill required to effectively discuss and strategize with Information Technology leads
Ability to drive Capital Planning conversations including investment trade-offs, technical debt and prioritisation
Interpersonal communication skills with expertise distilling complicated technical topics to a broader audience
Deep expertise of Apple's Digital Commerce ecosystem and the Retail Contact Center technologies and processes (preferred)