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Job Description:
The Business Cards & Payments (BC&P) Command Center is looking for a Director of Strategic Delivery who holds a high bar for well managed project management and pushes the team to employ creative problem solving to help our business stakeholders get to “yes”. The BC&P Command Center wants to tall to you if you have a bias towards action and are excited by the opportunity to take an existing project management function to the next level. Specifically, the Strategic Delivery team is focused on:
Leading and developing a team of project management professionals
Management of a delivery framework that executives effectively on cross functional business intent
Well managed delivery of division level initiatives (DLI) and enterprise wide initiatives (EWI)
Building a change management mindset across the Strategic Delivery team
Co-owner of BC&P strategic planning, prioritization, and OKR processes
Responsibilities of this role include but are not limited to:
Lead and develop a team that is delivering complex intent
Designing and producing metrics used to measure efficiency and effectiveness
Driving process improvements aligned with desired customer outcomes
Collaborating with partners to improve processes and to deliver better experiences
Leverage data and customer insights to identify opportunities to drive significant improvements to the customer experience and to drive efficiencies
Present findings and recommendations to senior leadership
Cross functional stakeholder leadership, engaging teams from across BC&P and the company to help drive results
Partnering cross-functionally with program customers to provide strategic and tactical thought-partnership to effectively drive delivery
Providing strategic direction to project teams, peers, and stakeholders to drive results, solve problems, and influence outcomes
Building relationships and collaborating with key stakeholders
Basic Qualifications:
Bachelor’s Degree or military experience
At least 5 years of Project Management or Chief of Staff experience
At least 3 years of People Leadership experience
At least 3 years of Financial Services industry experience
Preferred Qualifications:
3+ years of Change Management experience
3+ years of Corporate Management Consulting experience
Master's Degree or MBA Degree
Lean, Agile or Six Sigma certification
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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