Amazon Data Center Operation Manager TPE - DCO 

Taiwan, Taipei, Taipei 

920976181

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
•Hire, develop, build and manage a team of Data Center Technicians, including the management of individual and team performance.
•Lead and supervise the team to be responsible for maintaining and troubleshooting on systems, hardware and network devices issues.
•Ensure effective and efficient management of data center operations including ticket queue management, 7/24 shift arrangement and hardware logistics.
•Inspire and guide improvement in team process, technology innovation and automation.
•Ensure all operational KPIs and metrics are being measured and met.
•Manage outage by severity level and act as the call leader.
•Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

•5+ years of people management experience within an IT environment.
•In-depth knowledge and experience of change, problem and incident management.
•Fluent verbal and written communication English.
•Understanding in Financial budgeting, Capex and Opex concepts.

•Cumulative experiences in Data Center Operations or similar roles in a mission critical environment.
•Cumulative experiences with information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling and IT service delivery principles and best practices.
•Experience in Safety and Security measures.
•ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications
•Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+