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Monday Renewal Manager 
Italy, Abruzzo, Chieti 
919952466

21.11.2024

The Renewal Manager will be expected to drive continuous improvement of the playbooks and processes while collaborating with multiple teams in the organization.

About The Role

The Renewal Manager will be expected to drive continuous improvement of the playbooks and processes while collaborating with multiple teams in the organization.

  • Drive and own the renewal processes in collaboration from reach out and negotiation to confirmation.
  • Work closely with the Customer Success, Finance, and Sales teams to retain customer contracts, secure renewal and support the accounts’ growth.
  • Negotiate renewal terms to align with the customer and the company goals
  • Maintain a rolling 90-day renewal forecast by segment and/or territory
  • Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
  • Enhance the renewals process playbook to maximize account and ARR retention
  • Handle escalations relating to contract questions, negotiations, and requests
  • Identify Process gaps to improve efficiency
Your Experience & Skills
  • A minimum of 2 years of B2B sales, account management or customer success experience
  • Proven experience as the owner of the full renewal cycle, from identifying expansion opportunities to negotiation and contracting
  • Effective communicator, strong interpersonal and collaboration skills
  • Fluent in English - writing and spoken
  • Motivated, driven and results-oriented
  • Strong negotiation, presentation and closing skills
  • Self-motivated, proactive, energetic team player

Experience within the following is an advantage:

  • Experience in working closely with cross-functional teams (sales, finance, legal, cs) in order to reach primary goals
  • Reporting a rolling 90-day renewal forecast by segment and/or territory
  • Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
  • Handling escalations relating to contract questions, negotiations, and requests
  • Approaches work with empathy and a creative, problem-solving mindset

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