SAP Returnship Technology Services Senior Specialist 

India, Karnataka, Bengaluru 

919440476

Responsibilities:

• Accountable for ensuring round-the-clock availability of SAP systems operating within SAP ECS.

• Act as technical expert during Live site incidents (downtimes of supported services in scope), investigate and solve incidents on a deep technical level.
• Perform in-depth troubleshooting and log analysis to identify and solve complex issues in accordance with internal and external SLAs.
• Serving as the elevated L3/L4 support for critical production issues.
• Adhering to change management protocols while executing service requests.
• To take the On Call / On Duty / Weekend task based on shift schedule.
• Act as a point of escalation for complex server-related issues.
• Work closely with team members to troubleshoot and resolve escalated incidents promptly.
• Apply ITIL incident management processes to ensure timely resolution.

What you bring : (Role Requirements):

• Experience: 8+ years of professional experience in Linux system administration with a demonstrated ability to perform trouble shooting and incident handling.
• Technical Skills:
  • Expert-level Linux knowledge: Deep understanding of Linux internals, kernel architecture, process and memory management, filesystems, and system calls.
  • Troubleshooting and Diagnostics: Mastery of tools like top, htop, vmstat, iostat, sar, ps, netstat, ss, journalctl, rsyslog, dmesg, strace, lsof, tcpdump, wireshark, perf, systemd-analyze.
  • Networking: Advanced understanding of TCP/IP, network interfaces, routing, DNS, DHCP, firewalls, and diagnostic tools.
  • Security: Strong knowledge of security principles, OS hardening, compliance, and tools for vulnerability scanning and intrusion detection.
  • Scripting and Automation: Proficiency in Shell scripting, Python, and/or other scripting languages. Experience with Infrastructure-as-Code tools like Ansible, Puppet, Chef, or Terraform.
  • Cloud Infrastructure: Experience with AWS, Azure, or GCP, including core services.
  • Virtualization: Familiarity with Docker, Kubernetes, and other virtualization technologies.
• Soft Skills:
  • Analytical and Problem-Solving: Exceptional ability to analyze complex issues, identify root causes, and implement effective solutions.
  • Communication: Excellent written and verbal communication skills, with the ability to explain technical findings clearly to both technical and non-technical audiences.
  • Documentation: Ability to create clear, concise, and comprehensive technical documentation.
  • Incident Management: Experience with ITIL or similar incident management frameworks.
  • Continuous Learning: A strong commitment to ongoing learning and professional development.

Language Skills:

• Fluency in English is essential.

Tools and Technologies:

• Monitoring Tools: Prometheus, Grafana
• Log Management: Splunk
• Diagnostic Tools: (As listed in technical skills)

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