Uber HCV Operations Global Program Manager 

United States, West Virginia 

919264508

About the Role

This role includes managing teams at multiple sites in global time zones, and requires the flexibility to manage a dispersed group of stakeholders. The position also requires ability and willingness to travel.

- - - - What the Candidate Will Do ----

• Help craft Uber's customer care strategy and support for the future growth of high-capacity vehicles products
• Partner closely with field operations teams (outsource providers and centers of excellence) to enable support excellence
• Identify and solve operational gaps to drive efficiency and customer satisfaction across support operations
• Develop senior-level communications and presentations for Uber’s regional business and field operations leadership teams
• Develop in-depth understanding of customer experience by incorporating quantitative and qualitative insights
• Run analysis and develop strategic insights in globe-spanning projects to enable Uber’s leadership decision-making
• Collaborate within the team and other functional teams across regions to consolidate different viewpoints, clarify problem statements, identify strategy, and develop high-impact solutions
• Lead alignment with other functional teams, globally, to implement short-term solutions in a timely manner while elaborating on the long-term, evolving strategy
• Basic SQL query writing, or commitment to learn on the job

- - - - Basic Qualifications ----

• Minimum 3-5 years of experience in customer support, consulting, corporate strategy, or similar fields
• Bachelor’s Degree in business, economics, or other similar fields or additional relevant experience

- - - - Preferred Qualifications ----

• Experience in a high-volume, fast-paced environment
• Strong program management skills with superior organizational, time management, and prioritization skill
• Advanced Excel/data management skills
• Advanced written, verbal, and visual communication skills - you have the proven track record to influence and drive consensus with varying audiences and levels of an organization
• Experience using business intelligence tools like Tableau
• Experience using Salesforce and/or other similar CRM tools

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .