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Microsoft Support Engineer - Security & Compliance Australia, New South Wales, Sydney 918223655
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Minimum requirements:
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
Knowledge/experience in the following areas:
- Information protection including sensitivity labels, label policies, auto-labelling
- Data classification including sensitive information types, trainable classifiers, EDM classifiers
- DLP Policies
- Data lifecycle and records management
- Data retention
- Purview compliance manager
- eDiscovery and Content Search
- Insider risk management
- Information barriers
- Exchange Online Protection
- Safe attachments
- Anti-phishing, composite authentication, anti-spoofing protection
- Anti-spam filters
- How to review message headers for troubleshooting
- Threat explorer and real-time detections
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations of Monday to Friday from 9:00AM to 6:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 7:00am to 4:00pm.
Security Clearance Requirements:Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Responsibilities
Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements
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