Microsoft Support Engineer - Security & Compliance 

Australia, New South Wales, Sydney 

417317648

Minimum requirements:
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

Knowledge/experience in the following areas:

• Information protection including sensitivity labels, label policies, auto-labelling
• Data classification including sensitive information types, trainable classifiers, EDM classifiers
• DLP Policies
• Data lifecycle and records management
• Data retention
• Purview compliance manager
• eDiscovery and Content Search
• Insider risk management
• Information barriers
• Exchange Online Protection
• Safe attachments
• Anti-phishing, composite authentication, anti-spoofing protection
• Anti-spam filters
• How to review message headers for troubleshooting
• Threat explorer and real-time detections

This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations of Monday to Friday from 9:00AM to 6:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 7:00am to 4:00pm.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements