EY Product Functional Lead - Dynamics 

United States, Massachusetts, Boston 

916059085

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our group will provide you the opportunity to build your own personal resume by involvement in a major firmwide transformation of CRM products and solutions. You will have the ability to guide your own career and gain the knowledge and experience to determine where you want to focus your career.

Your key responsibilities

Key responsibilities include:

• Leading the future strategy for product enhancements through deep understanding of the future of Dynamics 365
• Coordinating various activities related to designing, coding, testing and deployment in support of new applications being built on Microsoft Dynamics 365 platform using Microsoft and non-Microsoft cloud solutions, and related technologies (e.g., Office 365, Power BI, etc.) to meet our business requirements.
• Collaborating with key business stakeholders to understand business priorities and requirements.
• Prioritizing enhancement requests appropriately to mature and enhance application capabilities
• Coordinates with the team of Engineers thru the project life cycle to help Design, Build and Deliver application, infrastructure, and middleware components on an agreed upon timeline.
• Ensuring that requirements are clear and well documented.
• Ensuring that project rigor is in place for the planning, status reporting, and delivery of development cycles and small projects.
• Implementing leading practices for user experience, platform configurations, license management, and business processes.
• Highlighting/identifying potential gaps in existing functionality or processes and working with stakeholders to find and implement solutions
• Liaising with developers to determine feasibility, estimate effort, and plan sprints appropriately
• Learning application functionality and becoming a functional expert over time
• Coordinating with business units to create and deliver occasional training sessions to end users
• Provides guidance and performance evaluation of junior staff members

Analytical/Decision Making Responsibilities

• Senior communication capability required with Global Markets, Service Line and ET leadership. The role also requires relationship management skills to influence and motivate resources from ET that will not be direct reports.

Knowledge and Skills Requirements

The role requires a good working knowledge of the IT infrastructure within EY but more importantly a great perspective on the business and the internal stakeholders we serve. The functional requirements of the technology we acquire, build or modify depend on the role’s ability to translate business need into technical requirements. A longer-term roadmap and vision for individual application as well as the broader platforms will be necessary for effective development and deployment of the projects.

Understanding and knowledge of CRM processes and systems would be a distinct advantage. Any prior knowledge or experience of Dynamics 365 preferred. Extensive use and experience with Azure Dev Ops, Jira or a similar technology highly desirable.

To qualify for the role you must have

• Bachelor’s Degree in Computer Science, Management of Information Systems, or related business discipline(s).

• 3+ years of BA experience with any of CRM platforms is preferred

• 3+ Years of CRM Support Experience

• 3+ Years Data Analysis Experience

• Well versed in SQL and Relational Databases

• Excellent knowledge and hands on experience of Azure DevOps, Jira or a similar solution

• Agile SAFe certified, or a similar Agile certification would be advantageous

• Excellent analytical, problem solving, decision making, interpersonal and communication skills

• High motivated, self-directed individual with the ability to work independently •Strong project management capabilities with ability to multi-task

• Knowledge of Microsoft CRM System is a great plus.

• Implementation or migration experience with any CRM or ERP project.

What we look for

• A self-starter, independent-thinker, curious and creative person with ambition and passion

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.