EY Senior Dynamics Platform Solution Lead 

United States, New Jersey 

914976637

Enterprise Technology’s CRM Sales Excellence group enables high quality service delivery to Global Markets stakeholders through the strategic use of technology and in coordination with Mercury, CDW, MDM, PACE and AEM teams. The services produced will coordinate with go-to-market programs at an area and global level. Our group will provide you the opportunity to build your own personal resume by involvement in a major firmwide transformation of CRM products and solutions. You will have the ability to guide your own career and gain the knowledge and experience to determine where you want to focus your career.

This Senior Dynamics platform Solution Lead will have deep hands-on knowledge of D365 CRM Configuration, customization within multiple CRM modules (Sales, Service and Marketing) and integration. This role will work closely with the business stakeholders to understand requirements in order to designing the next generation digital architecture.

Your key responsibilities

• Responsible for collaboration with teams and key stakeholders to understand the business requirements and translate it to solutions.
• Execute & participate in application design sessions and make solution recommendations.
• Participate in analyses and design phases of a project.
• Deep understanding of Integration & Data Migration methods/tools within D365 CRM.
• Deep knowledge of configuring and customizing CRM application.
• Develop CRM Application using .NetPlugins/ASP.Net extensions.
• Fully understand the Dynamics 365 SaaS solutions across multiple lower and production environments.
• Present to senior business stakeholders and deliver technical or complex topics to a non-technical audience.
• Ensuring that design is in line with the business requirements.
• Work cooperatively in a team environment.
• Remain flexible on changing workloads.
• Building a quality culture.
• Foster teamwork and lead by example.
• Training and mentoring of project resources.
• Participating in the organization-wide people initiatives
• Provides guidance and performance evaluation of junior staff members.

Skills and attributes for success

• The role requires a good working knowledge of the IT infrastructure within EY, a good understanding and perspective on the business and the internal stakeholders we serve.
• Understanding and knowledge of CRM processes, systems and Dynamics 365 is required.
• Technical and administration experience with MS Dynamics Customer Engagement (CE) across multiple versions of the product, including configuration and customization experience.
• Experience working with JavaScript, C#, .NET, ASP, HTML, CSS, and database platforms including SQL Server
• Experience with Dynamics creating plug-ins, custom workflow activities, XAML workflows, web services, and the use of the Dynamics 365 SDK.
• Experience and/or knowledge of Dynamics 365 and the O365 platform as it pertains to feature sets that integrate with Dynamics solutions, including SharePoint, MS Office, Biztalk, and OneDrive/OneNote.
• Extensive use and experience with Azure Dev Ops, Jira or a similar technology highly desirable.

To qualify for the role you must have

• Bachelor’s Degree in Computer Science, Management of Information Systems, or related business discipline(s).
• Microsoft Certification to support your expert level experience
• Excellent analytical, problem solving, decision making, interpersonal and communication skills.
• High motivated, self-directed individual with the ability to work independently.
• CRM Configuration & Customization (Plugins etc.).
• D365 CRM Certified.
• Minimum 10+ years of CRM Configuration & Customization experience is must.
• Must have done hands-on development – writing plugins.
• Must have done worked on large transformation programs in onshore offshore delivery model.
• Must have done at least one end to end implementation with integration.
• Design and coding experience in skills viz. (Visual Studio, C# and IIS-Dynamics CRM).
• Experience in agile delivery and deployment, continuous integration and build processes.
• Familiar with relational database concepts and SQL.
• Experience across MS Azure, Dynamics 365, Synapse, Power Platform
• Strong analytical and problem-solving skills; ability to work creatively in problem solving environment.
• Excellent written and verbal communication skills.
• BE/B.Tech. /MCA/MBA with a sound industry experience.
• Strong project management capabilities with ability to multi-task

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.