Capital One Principal Associate Process Management - Capital One Software 

United States, Virginia, Richmond 

915525706

Principal Associate, Process Management - Capital One Software (Remote)

As a Principal Associate, Process Management at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Process Manager Associate will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.

General Responsibilities:

• Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives

• Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives

• Identify and implement process improvements driving issue resolution/risk mitigation activities

• Tracking and resolving process breakdowns

• Understanding customers’ needs of the process and driving process improvements

• Developing and maintaining formal process documentation including procedures and process flow diagrams while adhering to annual renewal timelines

• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

• Educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution

• Keeping Continuous Improvement at the forefront of the repeatable processes with which you will engage the LOB

Basic Qualifications:

• Bachelor's Degree or Military experience

• At least 1 year of experience with Microsoft Office or G Suite

• At least 1 year of process management experience

Preferred Qualifications:

• 2+ years of experience in Compliance or Risk Management

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• 2+ years of experience in Process Management

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.