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Cisco Technical Consulting Engineer 
United States, North Carolina, Cary 
914871478

08.04.2024

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Who You'll Work With?

You'll be a vital part of our Server Virtualization Technical Services Team and your abilities include Practical knowledge of networking industry products and protocols. You have crisis management skills and can handle critical customer issues/problems. Using a vast number of resources provided to identify and resolve issues before engaging subject matter experts/technical leads is how you roll.

  • You can create Methods Of Procedure (MOP) and action plans for post-sales projects.
  • You have also used a technical service lab to recreate and resolve customer issues.
  • Enjoy contributing ideas of how we can improve as a team, automate processes/tasks, and are willing to test ideas and mentor colleagues and/or customers via presentations or documentation (technical tips, etc...).
  • You understand the importance of identifying and submitting software defects to improve product quality.
  • Beta Support - drive successful new product introduction in partner labs and customer live network.
  • Perform ad hoc analyses and tasks as assigned
Required Skills:
• You've achieved 2-4+ years’ experience or graduate school equivalent in the telecom industry.
• Your knowledge of Linux/Solaris/Unix on x86 server platforms is second to none.
• Are comfortable working in Virtual environments such as VMWare, KVM or Hyper-V.
• Experience with scripting and automation tools/languages.
• Clearly understand Virtual Network Functionality
• Strong written and verbal communication skills.
• Experience with high availability service provider or data center environments and provided Remote Customer SupportDesired Skills:
• An associate degree or military service will also be considered.
• Cisco, Microsoft, and VMware Certifications. (Redhat or Suse certifications)
• HP, IBM, or Dell server support.
• Specific knowledge of products within Cisco’s Collaboration, Data Center, Security, Voice, Wireless, Routing, or Switching portfolios.
• Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting, etc.)

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