Cisco Technical Consulting Engineer 

India, Karnataka, Bengaluru 

839307732

Basic Requirements

• Minimum 1 year on the CSE team.

• Demonstrate proficiency on all areas of CSE work.

• Exhibit in-depth knowledge and expertise on Umbrella product both customer & internal facing.

• Strong familiarity with support team structure and processes.

• Flexibility to work weekend or holiday shifts.

Role-specific responsibilities

• “Enterprise 2” queue ticket work.

• “Enterprise 1” queue ticket work when “Enterprise 2” queue has been cleared.

• Day-to-day ticket responsibilities include assisting level 1 CSEs (ticket work or mentoring).

• Provide product expertise and experience to the team.

• Fielding questions in WebEx spaces

We connect everything – people, process, data, and things – and we use those connections to change our world for the better.