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MongoDB Senior Business Systems Analyst Salesforce India, Haryana, Gurugram 914833754
24.06.2024
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Responsibilities:
- Extensive experience creating business requirement documents (BRD), functional requirements, & accurately translating business requirements into system functionality requirements. Work with the CRM team to groom user stories such as clarifying or augmenting user story acceptance criteria, points, etc
- Hands on configuration of Salesforce Platform including security, automation, approval processes, visual flow, custom objects, etc
- Work with Sales Ops, Professional Services, Support Ops, Customer Success Managers, Deal Desk, Commercialization, Order to Cash, Finance and Legal teams to understand their goals and help define system solutions
- Marry understanding of business with systems expertise to provide input to strategic technical roadmaps as well as proactively identify and address delivery needs based on roadmap
- Orchestrate end-to-end solutions by taking into account integration(s) needed amongst varied best-of-breed applications that come into play throughout a transaction’s lifecycle
- Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints
- Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
- Lead and mentor new team members to bring them up to speed
- Work together with Technical staff to develop integration and migration requirements and custom extensions or functionality to existing business applications when needed
- Based on experience, can accurately estimate the cost and time to implement functional or Business unit level solutions
- Collaborate with key constituents in user acceptance testing for changes to supported CRM systems as well as facilitate seamless implementations of new functionality through targeted communications, demos, and user training
- Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
- Certified Salesforce Advanced Administrator/Application/System Architect preferred
- 7+ years of techno-functional experience in designing, enhancing and supporting solutions on Salesforce and associated systems Working experience with Salesforce Sales and Service clouds; knowledge of Lightning and CPQ is a plus
- Strong domain understanding of lead-to-opp, Sales Forecasting, opp-to-quote, quote-to-cash, and Sales Commission processes with firsthand knowledge of a subscription/usage-based business model and experience in process redesign and/or CRM implementation
- Comfortable in engaging with Admins and Engineers with functional knowledge and understanding of both declarative and non-declarative Salesforce development including but not limited to process builders, flows, Visualforce, APEX programming, Force.com APIs, SOQL, governor limits, and web services (Salesforce certification is a plus)
- Strong understanding of Salesforce capabilities, best practices, and limitations and the ability to communicate those to key stakeholders
- Experience integrating Salesforce with other applications (Informatica Cloud/Dell Bhoomi/Mulesoft)
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