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Implement and enhance Salesforce CPQ platform and cross-platform integration solutions based on industry best practices
Partner cross functionally with other business application owners to ensure our go to market business automation and data management processes are smooth and well connected. Have an excellent understanding of Salesforce CPQ, Sales, Partner and cloud in classic and lightning environments.
Expert leadership and collaboration skills with the ability to participate in any cross-functional team and build relationships with multiple stakeholders, both internally and externally with users ranging from executive to line level
Assist in defining, estimating, and shaping technical solutions using best practices
Lead and manage the design, configuration, and deployment of our medium complexity CRM and other modules to support sales and support automation
Responsible for designing and implementing enterprise IT projects in Salesforce. Duties include
Gathering requirements from business users;
Working with technical leads to transform and develop Salesforce.com design and implementation documents;
Serve as a primary liaison between the business stakeholders and IT;
Define and document user interfaces and support system and data requirements;
Develop functional specifications and system design specifications;
A bachelor’s degree (preferably with an emphasis in Business Administration or Information Systems), or equivalent experience.
Minimum 5+ years of direct experience working with Salesforce administration as a Business Systems Analyst at a firm or corporation.
Serve as a lead subject matter expert and champion in driving the industry best practices for evolution of the company’s Saleforce.com instance and ecosystem integrated tools. Provide recommendations and assist in the creation of the strategic roadmap
Experience with upstream & downstream processes & solutions to CRM capabilities such as MDM (Customer, contact, company, product Master), Order Management, Billing, Invoicing and Booking is a big plus.
Experience in Sales and Service cloud application like order management, Service Contracts, Entitlement, Asset etc
Experience in developing business process and requirements for integrating CPQ with external systems such as CRM, CLM and Workday
Experience of SDLC methodologies (Agile, SCRUM, other)
Highly developed written and verbal communication and interpersonal skills.
Strong attention to detail, goal-oriented.
Versatility, flexibility, and a willingness to work within constantly changing priorities
Ability to work independently
Project Management experience
Experience in designing and implementing SFDC cross-organization along with cross-instance integrations in support of multiple business process environments
CRM domain knowledge with relevance to the SAAS industry and its sales and service channels
Salesforce Certified Platform Developer I or Salesforce Advanced Administrator or CPQ Specialist or Salesforce Consultant or any other relevant certification
Docusign CLM
Project Management
ServiceNow
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