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KLA Tech Support Engineer China, Shanghai 913073078
31.07.2024
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- Responsible for providing technical support to field engineers, technicians, and product support who are diagnosing, troubleshooting, repairing and debugging complexelectro/mechanical/vacuum/optical equipment, computer systems and/or complex software.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- Works on problems of diverse scope where analysis of data requires an evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
- Will be involved in product installation and training.
- In addition to travelling to different customer sites to provide support on-site within your own region, you would also travel oversea to support customers worldwide per biz needs.
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