Honeywell Tech Support Professional 

China, Sichuan, Chongzhou City 

798582684

Assist with the development, testing and maintenance of tools for advanced troubleshooting analysis

Provide consultation for solution upgrades as well as occasionally performing upgrade services.

Document and record all activity and communications over the telephone and e-mail according to departmental standards of quality.

Follow documented processes and procedures for support request handling and case escalation.

Communicate with coworkers and management regarding current and ongoing support cases.

Contribute to technical knowledge base.

Document software product defects for review and corrective action.

1-3 years of experience as a Technical Support Consultant

English proficiency

Bachelor´s degree in Engineering or IT

Troubleshoot software application issues, transact SQL stored procedures.

Understanding of Internet application technologies including HTML, XML, and Internet application architectures based upon Java technology.

Knowledge of relational database management systems (Microsoft SQL and Oracle) and structured query language (SQL).

Knowledge of both client and server operating systems (Windows & Linux).

Experience with cloud solutions.

Ability to learn complex technical concepts in a short amount of time.

Excellent written and verbal communications skills.

Ability to manage multiple priorities.

• JOB ID: HRD256739
• Category: Customer Experience
• Location: Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico
• Nonexempt