Yotpo Solutions Engineer 

Canada, Ontario, Toronto 

912968414

What you’ll get to do:

• You will own the technical onboarding process for new clients, ensuring seamless integration with Yotpo’s platform and overseeing any issues that arise during implementation through to resolution.
• Customize technical solutions to meet a client’s business needs, balancing tailored advice on best practices and optimization with development resources and project timelines.
• Bridge the technical-business gap with your clients by partnering with high-level business stakeholders to understand their strategic vision for their brand’s e-commerce strategy and then guiding their technical counterparts to transform that vision into reality.
• Validate integration progress and data transference by working with our data teams and scripting tools.
• Diagnose and resolve complex technical issues, working closely with our Support, Product, and R&D teams to ensure that the resolution provides a short-term fix and long-term stability.
• Communicate client feedback and product enhancement requests to internal teams, contributing to continuously improving Yotpo’s offerings based on market trends.
• Partner with Sales, Sales Engineering, Partners, and Customer Success teams to ensure a unified approach to client management.

About you:

• Experience in a technical go-to-market role such as Solutions Engineer, Technical Account Manager, or similar, with a track record of successful project delivery and client satisfaction.
• Hands-on experience with web technologies (JavaScript, HTML, CSS, SQL) and APIs, particularly within the SaaS or eCommerce space. Experience with Python is a plus.
• Excellent organizational and interpersonal skills with the disposition to work independently, take ownership of projects and initiatives to see them through to completion, and prioritize and manage multiple tasks simultaneously.
• Ability to anticipate challenges and proactively communicate their implications to all stakeholders (technical, non-technical, internal, external) to manage expectations and mediate escalations.
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical stakeholders.

About Yotpo Canada:

• Company sponsored RRSP matching.
• 100% coverage of additional benefits programme.
• Equity in options.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are working in a hybrid capacity, spending 3 days per week in our Toronto office.
• Learn more about our

You’ll be working alongside awesome people where your voice is heard and your perspective is encouraged.