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Tesla Parts Advisor Canberra 
Australia, Canberra 
912561219

13.08.2024
What You’ll Do
  • Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention
  • Return missed phone calls and emails promptly
  • Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service
  • Accurately record parts transactions and data into Dealer Management System – attention to detail critical
  • Conduct Transactions w/ systems; walk customer through order and provide summary
  • Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers
  • Maintain records of time, expenses and materials
  • Communicate estimated parts ship and arrival time, including regular updates.
  • Follow up with customer on parts order and ensure complete satisfaction with the order
  • Perform other related duties as assigned
  • Help maintain cleanliness of service centre
  • Effectively handle multiple priorities, organize workload, and meet deadlines
What You’ll Bring
  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Experience in automotive equipment and servicing methods
  • DMS Systems, SAP, MS Office Suite
  • 1-3 years’ experience in the automotive industry
  • Excellent oral and written communication skills as well as the ability to follow instructions required
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
  • Maintain and perform top level professional integrity and appearance as a parts advisor
  • Dealer automotive service experience a plus