Amazon Technical Support Engineer Amazon Robotics ARTS 

United Kingdom, England, London 

911958598

Key job responsibilities
- You will deep-dive, analyse, mitigate or resolve technical issues that are escalated by the various Amazon Robotics Facilities. You will use multiple data sources, dashboards and logs to pinpoint software/hardware defects, inconsistencies or bugs and will be directly involved with resolving them. On occasion, you will have to collaborate with various development/software teams to navigate complex situations and create viable solutions for our customers.- Lastly you will use Change Management best practices to create, approve and implement changes within the Amazon Robotics environment.London, GBR

- Be technically inclined and have a technical background. Amazon Robotics is comprised of a varied number of complex systems. Developing a good understanding of these systems will be key when troubleshooting the various situations that you will be faced with. Our engineers usually have a good understanding of linux/unix systems, know how to work with databases and pull data, understand how networks operate and can read and occasionally write automation scrips.
- Be an excellent communicator, as every day you will interact (by phone, direct messaging or e-mail) not only with internal clients but also with other global teams as you work to resolve complex situations. Be prepared to explain technical details in a way that is equally understood by a technical and non-technical audience. We’ve found that prior customer facing roles can have an advantage in this role.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).