Amazon Technical Support Engineer Amazon Robotics ARTS 

United Kingdom, England, London 

911958598

Key job responsibilities
- You will deep-dive, analyse, mitigate or resolve technical issues that are escalated by the various Amazon Robotics Facilities. You will use multiple data sources, dashboards and logs to pinpoint software/hardware defects, inconsistencies or bugs and will be directly involved with resolving them. On occasion, you will have to collaborate with various development/software teams to navigate complex situations and create viable solutions for our customers.- Lastly you will use Change Management best practices to create, approve and implement changes within the Amazon Robotics environment.

- Be technically inclined and have a technical background. Amazon Robotics is comprised of a varied number of complex systems. Developing a good understanding of these systems will be key when troubleshooting the various situations that you will be faced with. Our engineers usually have a good understanding of linux/unix systems, know how to work with databases and pull data, understand how networks operate and can read and occasionally write automation scrips.
- Be an excellent communicator, as every day you will interact (by phone, direct messaging or e-mail) not only with internal clients but also with other global teams as you work to resolve complex situations. Be prepared to explain technical details in a way that is equally understood by a technical and non-technical audience. We’ve found that prior customer facing roles can have an advantage in this role.