Wells Fargo Senior Operations Processor 

United States, South Dakota, Sioux Falls 

911346927

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience using Customer Contact Management (CCM), Service Vision Platform (SVP), and/or Hogan.
• Strong Time Management and Prioritizing skills
• Strong Attention to Detail and a High Level of Accuracy
• Proficient with Microsoft Office Suite
• Strong Analytical and Problem-Solving skills.
• Ability to work effectively, as well as independently, in a team environment
• Strong verbal, written, and interpersonal communication skills
• Ability to achieve high production and quality standards

Job Expectations:

• Schedule: Monday-Friday 8-4:30pm
• Training: 4-6 weeks of training
• Overtime is based on business need and volume of the department, could be required
• This position currently offers a hybrid work schedule
• This position is not eligible for Visa sponsorship

• 3201 N 4th Ave, Sioux Falls, SD(Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location )

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.