Intuit Senior Staff Software Engineer - SRE 

United States, California, Mountain View 

910963673

• 10+ years of related experience with SRE/NOC team
• Expert in one of the following: Automation, Monitoring tools, Cloud Operations
• Solid AWS experience
• Solid design and coding skills: 8+ years of strong software engineering experience with Java/J2EE, Go, Python, REST, SOAP, JSON
• Demonstrate a deep understanding of deployment architecture and consistently design for low MTTD/MTTR & fast recovery/self healing
• Skilled in software development lifecycle processes. Experience with SCRUM and Agile Development
• Knowledge of current trends and best practices in the modern SaaS technology landscape
• Experience in leveraging Amazon Web Services for building scalable applications
• Strong mentoring skills. Able to influence and communicate effectively with both technical and non-technical people
• High adaptability and flexibility
• Excellent communication skills. Communicates clearly, succinctly, and persuasively to all levels of employees, customers and management (including executives)
• Experience in making successful trade-offs that balance the short- and long-term product goals
• High energy, self-starter with a positive mindset and with a "can do" attitude
• Be comfortable working in complex production environments and seek out ways to drive ambiguity down. You seek to understand before making changes, and actively work to facilitate communication to better understand other approaches to problem
• Experience with large scaled payment systems

Technical Leadership:

• Acts as a mentor to junior and mid-level engineers by providing guidance on best practices, architecture decisions, and career development, fostering a culture of continuous learning and improvement within the team
• Leads the strategic direction for reliability engineering, ensuring alignment with business goals and technological advancements. Establishes a clear vision for the team, setting measurable objectives and tracking progress to ensure the delivery of high-quality, stable, and scalable systems
• Coordinates with product managers, developers, operations teams, and other stakeholders to align on priorities, share insights, and ensure cohesive delivery of solutions that meet both business and technical needs. Facilitates communication across teams to address dependencies and ensure seamless integration of reliability practices into everyday workflow

Operational Excellence:

• Proactively identifies and resolves product stability issues, thereby improving quality and availability
• Expertise in designing and implementing advanced CI/CD and automation/resiliency concepts such as Progressive Rollouts and Failure Modes and Effects Analysis (FMEA)
• Identifies and drives resiliency, cost optimization, and process improvements
• Manages and performs on-call duties to ensure operational excellence and quick resolution of production incidents

Software Fundamentals:

• Writes and reviews code to eliminate complexity while ensuring security, scalability, performance, testability, resiliency, and maintainability
• Expert at diagnosing cross capability issues, with a focus on tooling and observability
• Enhances test coverage including unit tests, end-to-end tests, and integration tests to maintain production system robustness

Design and Architecture:

• Creates and promotes standard practices for tooling, monitoring, and observability
• Develops tools that focus on improving system observability, including metrics, logging, and tracing

Communications:

• Ability to convince people of their design, especially for tooling and observability solutions that ensure system reliability and performance
• Is receptive to feedback from peers and acts accordingly, particularly in high-pressure incident resolution scenarios
• Initiates and facilitates active technical and best practices discussions across multiple scrum teams
• Collaborates with other team members to solve problems more effectively, emphasizing cross-functional collaboration during production incidents
• Demonstrated ability to explain complex technical issues to both technical and non-technical audiences, focusing on aligning stakeholders on observability and SRE best practices