Microsoft Support Escalation Engineer - Security Compliance 

Portugal, Lisbon 

910702428

As a Support Escalation Engineer, within Security & Compliance, you will own, troubleshoot and solve complex customer technical issues. You will be joining a team that is multi disciplinary, supporting multiple products, supporting small to medium segment customers.

Required Qualifications:

Besides that, we would also like you to have the following technical skills and knowledge:

• Managing and troubleshooting experience in at least one major M365/O365 application (Exchange Online and/or SharePoint Online)
• Knowledge and experience in some of the Microsoft 365 Security and Compliance features: (Azure Active Directory Premium, Cloud App Security, Azure Information Protection, DLP (Data Loss Prevention), Data Retention & Classification, Auditing)
• PowerShell administration skills
• Azure AD administration experience

Language Qualification

• This role requires proficiency in either written, reading, and conversational English, Portuguese OR Spanish Languages as all business operations as well as customer communications are conducted in these languages.

Response and Resolution

• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement

• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements