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Minimum Qualifications
Additional Qualifications
Language Qualification
English Language: confident in reading, writing and speaking.
Fluency in German, French and/or Italian will be considered an asset.
As a Commerce Support Escalation Engineer, you will be responsible for delivering support services, working with customers to resolve complex technical issues. In addition, you will focus on determining technical support scenarios, supportability asks, as well as on supporting workflow adjustments for identifying required tools, cloud access, training, processes or capabilities for support to assess issues quickly. Therefore, you will also need to closely collaborate with other teams such engineering, operations, and CSS engineers.
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