Airbnb Senior Program Operations Manager 

United Kingdom 

910414230

The Difference You will Make:

As a Senior Program Operations Manager, you will work on developing and executing new programs to grow the success of the Airbnb Platform in Europe. You will also align, coordinate, and work with the cross functional stakeholders behind those programs in the organization to achieve the goals. Your attention to detail, organization, ability to multi-task, work on multiple priorities and work under pressure will all ensure you succeed. You should be great at understanding the needs of the Airbnb guest community and define levers to help us acquire and retain new guests.

A Typical Day:

• In the short term, the role will consist in helping develop and expand a student focused program aimed at acquiring the next generation of guests through University communities.
• Partner with Student organisations and communities to develop targeted offerings for students, as well as developing a network of Ambassadors that allow us to embed Airbnb’s brand in University life.
• In the role, it will be instrumental to align these programs to key country objectives by each European Country Manager
• Long term success would involve developing a young guests / students playbook that can be replicated and scaled outside Europe, materially accelerating our brand consideration and growth with young generations.

Your Expertise:

• 8+ years experience in consulting position, or project management in the hospitality or online Travel Agency (OTA) industry is preferred
• Fluency in French and English
• Experience working cross-functionally with product, marketing or sales teams and has leveraged social networks to drive engagement and awareness
• Ability to take initiative and deal with uncertainties
• Strong appetite for working with the Airbnb community
• Customer service mindset with the creativity to help all stakeholders achieve their goals
• Ability to manage complex projects and multi-task with excellent organization skills
• Pays attention to both details and macro-level outcomes
• Seasoned internal and external communicator with strong interpersonal skills
• Ability to thrive in a fast-paced, dynamic and ever changing startup environment
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
• Data driven, can do attitude, strategic thinker and passion for new products and solutions
• Comfortable with Excel, SQL
• Strong verbal and written communication skills
• Location: London or Paris preferred

Offices: United Kingdom